Centennial Park is South Australia’s premier cemetery and memorial park. A beautifully landscaped natural sanctuary featuring multi-use public spaces for people to explore, take a stroll, where people reflect and reconnect with the things that provide them with meaning in their life.
The Customer Service Team are at the forefront of our unique business. As the first point of contact for our customers, these specialised team members provide a customer centric approach and valuable insight to customer enquiries and tailored experiences. Often the starting point for these customer relationships can be in confronting and emotional circumstances.
Due to internal promotion, we are seeking a focused and effective Team Leader, with people management experience to manage, coach and mentor our dedicated team of busy Customer Service Officers.
Responsible for developing and maintaining sound customer relationships, and contributing to strategies that support business growth, you will be accountable to the Manager Customer Service and Sales in the achievement of KPI and sales targets.
Your specific tasks will include:
- Create positive customer experience by ensuring exceptional sales and service is provided resulting in high customer retention.
- Rostering and planning of team including managing planned and unplanned leave ensuring operations are not compromised.
- Communicate regularly with the team on priorities and progress and empower them to take responsibility for their roles and associated outcomes.
- Carry out call monitoring, coaching and training addressing development areas as required.
- Undertake performance reviews for direct reports within designated deadlines and manage any performance as necessary.
- Support the customer service team by undertaking day to day functions if required including phone calls, administrative functions and customer centric tasks.
- Responding to customer enquiries, including unscheduled in-person visitors in order to promote Centennial Park’s pre-eminent service offering.
- Providing a supportive and empathetic customer experience in undertaking appointments with families and the bereaved to release the Ashes of their loved ones and discuss memorialisation options.
- Lead tours of the grounds to promote positive community engagement and highlight Centennial Park’s pre-eminent service offerings.
- Build and maintain strong positive relationships with all internal and external stakeholders including customers, suppliers and community groups.
- Identify and implement any operational/process/system improvements to the customer service team to deliver an outstanding customer experience.
What you’ll need to be successful:
- Strong leadership and communication skills and the ability to foster collaborative working relationships and high performance.
- Organised, self motivated with strong attention to detail and the ability to manage multiple competing priorities and achieve timeframes.
- Ability to handle difficult and sensitive situations professionally to achieve successful outcomes.
- Demonstrated experience in a sales and target driven environment.
- Highly developed customer service and relationship building skills, with the ability to liaise and collaborate with a diverse range of customers and stakeholders.
- Excellent communication skills, both oral and written
- Well developed administrative skills and competency in Windows based systems and the MS Office suit of programs.
- The ability to demonstrate empathy and sensitivity.
- Experience with working in a sensitive customer service industry may be viewed favourably.
What’s in it for you?
At Centennial Park, you’ll be part of a team that:
- Encourages new ideas, process improvements and supports professional growth
- Plays a vital role in helping families and communities commemorate life meaningfully
- Fosters an empowering and supportive team culture, where high performance is standard
- Prioritises the health and wellbeing of our people, supported by excellent health and wellbeing programs including EAP
- Provides a beautiful, tranquil and picturesque working environment, complete with an onsite Café and free parking
This opportunity is a permanent full-time position working Monday to Friday across core business hours. The recruitment process for the preferred candidate(s) will include the completion of pre-employment checks relevant to the role, including drug and alcohol testing.
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To Apply
To discuss your suitability for the role, please contact the People and Culture Team on 08 8275 2234.
If this opportunity sounds like “You”, please send your resume and cover letter outlining your suitability and motivation for the role to [email protected] by close of business Wednesday 15 April 2026.
At Centennial Park we believe a diverse workforce supported by an inclusive culture is central to our success. We seek applications from those who bring diversity of thought to our business and welcome All, regardless of gender, age, self-identification, disability, religion or culture of origin.